Incident.io

Version 1.0 · Last updated 2026-08-10

Context

Incident.io is built for the moment something is actively broken: it helps engineering and ops teams declare, coordinate, and resolve an incident in real time, then close it out with a resolution.

Resolved incidents flow into Living Knowledge as grounding content, so the agent learns from how a past incident actually got fixed, not from a generic outage playbook. The Team Assistant works on top of Incident.io, answering questions directly from Living Knowledge and a search of related incidents, useful when a new incident looks like one your team has already been through. When a question needs a person, the agent hands off by opening an incident in Incident.io where that’s supported, or by email.

Key benefits

• Learn from every incident you resolve: Resolved Incident.io incidents feed Living Knowledge, so the agent recognizes a recurring failure instead of starting from zero each time.
• Team Assistant on top of Incident.io: Your team answers incidents inside Incident.io, drawing on Living Knowledge and related incidents, without switching tools.
• Handover, your way: When a person is needed, the agent opens an incident in Incident.io where that’s supported, or hands off by email, always with full context.

How does it work?

Unless pulls resolved incidents from Incident.io into Living Knowledge, grounding the agent in what actually fixed past outages. The Team Assistant then answers on top of Incident.io using Living Knowledge and a search of related incidents. For handover, it opens an incident in Incident.io where that’s supported, or routes by email.

Install instructions

Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the Incident.io integration. This will open a popup where you can connect your Incident.io account and set up the integration.