Elevio

Version 1.0 · Last updated 2026-08-10

Context

Elevio is a knowledge management platform that delivers help content to customers in context.

With Unless, that same content becomes grounding data for your agent, published to a public Help Center on autopilot with SEO taken care of, so the answers Elevio already writes stop being limited to the widget that shows them.

Elevio decides when to surface a piece of help content inside your product; it doesn’t answer a question asked somewhere else. Living Knowledge combines that same content with everything else you connect, so the agent and the public Help Center can draw on it too, not just the moment Elevio’s widget chose to show it.

Key benefits

• Better data quality: Unless ingests the help content itself, not the widget styling and trigger rules that determine when Elevio shows it.
• Always current: Elevio content changes when your team edits an answer, not on a release cycle, and Living Knowledge follows those edits as they happen, so the agent never lags behind what customers currently see in the widget.

How does it work?

Unless pulls your Elevio articles into Living Knowledge, where they extend what your agent already knows and feed the public Help Center embedded in it.

Install instructions

Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the Elevio integration. This will open a popup where you can connect your Elevio account and set up the integration.