Knowledge base

Zoho Desk

Version 1.0 · Last updated 2026-08-10

Pull your Zoho Desk knowledge base and tickets into Living Knowledge, and let the Team Assistant answer from inside Zoho Desk.

Context

Zoho Desk is the customer support help desk in the Zoho suite, combining ticketing with a knowledge base and self-service portals. It is used by businesses already on Zoho, and is known for context-aware ticketing and tight Zoho CRM integration.

With Unless, your Zoho Desk articles and resolved tickets flow into Living Knowledge and publish on to your own Help Center. The Team Assistant works inside Zoho Desk itself, answering directly from that knowledge and from related tickets, and handing off to your support team, with the full conversation attached, when a person is genuinely needed.

This is where Living Knowledge earns its place next to Zoho Desk’s own knowledge base: Zoho Desk already leans on tight integration with Zoho CRM to give agents context, and Living Knowledge does the same across everything you connect, not only the rest of the Zoho suite, combining Zoho Desk articles and tickets with your other documents, your website, and other systems into one always-current Help Center.

Key benefits

Ties into your Zoho stack: Most Zoho Desk customers run other Zoho apps too; Living Knowledge treats it as one source among however many systems you connect, rather than another silo next to the rest of Zoho.
Team Assistant on top of Zoho Desk: Your team answers tickets inside Zoho Desk itself, drawing on Living Knowledge and related tickets, and hands off to a colleague, with full context, when a person is genuinely needed.

How does it work?

Zoho Desk articles and tickets ground the agent through Living Knowledge and keep the Help Center current. The Team Assistant answers from inside Zoho Desk using that knowledge and related tickets, and only brings in your support team, with full context, when the case genuinely needs a person.

Install instructions

Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the Zoho Desk integration. This will open a popup where you can connect your Zoho Desk account and set up the integration. Once the integration is active, you’ll find a new “Add Zoho Desk articles” option in the “Add training source” dropdown in the AI zone.