Ticketing

MantisBT

Version 1.0 · Last updated 2026-08-10

Turn resolved MantisBT tickets into grounding for Living Knowledge, so the Team Assistant can answer from them.

Context

MantisBT is a free, open-source bug and issue tracker used by software teams to log and follow defects and requests. It is known for being lightweight, self-hosted, and highly configurable.

With Unless, your MantisBT tickets feed Living Knowledge, so the agent learns from every resolved case and powers the most-asked-questions and similar-tickets features. The Team Assistant works on top of MantisBT, answering tickets directly from Living Knowledge and a search of related tickets. When a question needs a person, the agent hands off by opening a ticket in MantisBT, or by email.

Install instructions

Once at the Integrations tab of your Unless dashboard, you can select “Configure” for the MantisBT integration. This will open a popup where you can connect your MantisBT account and set up the integration. Once the integration is active, you’ll find a new “Add MantisBT tickets” option in the “Add training source” dropdown in the AI zone for topics that are configured as ‘Do not use for generating answers’.