2026 releases 10 – 18 of 26
AI skillsAI configuration
Dynamic persona switching by lifecycle stage
The right persona for every visitor, automatically.
IntegrationsInsightsAI configuration
A configurable persona for each lifecycle stage
Tailor your AI to every step of the journey.
UI & components
Live progress messages for background skills
Watch background skills work in real time.
IntegrationsTeam assistantLive chat
Set opening hours for your AI skills
Offer skills only when your team is around.
IntegrationsTeam assistant
Salesforce team assistant connection improvements
Deeper control over your Salesforce ticket flow.
InsightsAI configuration
Discover your AI maturity level
See where you stand and what to do next.
Team assistantAI skillsLanguages
Passwordless login and passkeys
A more secure, simpler way to sign in.
InsightsLanguages
Default skills you can switch on and off
Get started faster with ready-made default skills.
Live chatPrivacy & security
Unified live chat and AI view
One continuous view for live chat and AI.