Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Customer Agent, moment 01 of 04

Qualify leads. Convert prospects. 24/7.

An AI agent on your website that answers complex prospect questions, qualifies against your ICP, and hands off to sales with full context. Built for regulated Europe.

Talk to us about acquisition

In their hands

A real question, answered and converting.

The agent meets prospects on your marketing site, answers complex product questions in their language, and offers the next step on the spot - pilot, demo, or quote. Conversion happens on the answer itself, not after a form submission.

Customer agent

Start Flex pilotCompare side by sideHow are outcomes counted?

From your help center

Most relevant

How to choose your plan

Pricing · 3 min read

Related articles

  • What counts as an outcome Pricing
  • Fair-use policy Plans
  • How to switch plans mid-year Billing
Outcome examplesVolume discountsPilot to paid

3 procedures available

Start a 30-day Flex pilot No commitment · cancel anytime
Schedule a demo 30 min · live walkthrough
Get a custom quote For 10k+ outcomes / volume tiers
Why Flex first?When does Fixed win?See pilot terms

What the agent does

Three jobs at the top of the funnel.

01

Qualify leads.

The agent qualifies inbound prospects against your ICP, in any language, around the clock. UNLESS routes the rest to a polite "not a fit" reply.

02

Convert prospects.

Sourced answers in any language, plus the next step under the answer. Visitors move from question to demo without hunting for a contact form.

03

Intelligent hand-offs.

Sales reps receive leads with the full conversation, the buying signals, and the recommended next step. Not a fresh form.

In your hands

Procedures define the moves. You're in control.

Every action your agent can take in Acquisition lives here as a procedure - pilot signups, demo bookings, custom-quote handoffs. You define what the agent is allowed to do, and the audit trail captures every run.

unless.com/en/dashboard/deploy/acquisition

Acquisition

5 procedures · acquisition
  • Book a meeting Active
  • Qualify the lead Active
  • Send pricing details Active
  • Route to an account executive Active
  • Send a re-engagement email Draft

Customer story

“Together with Unless, we’re also looking at how we can further grow our AI maturity across the full customer journey. As we grow as a company, our support abilities need to scale with us. The alternative is simply not sustainable.”

Krišjānis Rērihs · Head of Digital Experience at Visma Enterprise AS

Visma Enterprise AS uses Unless to grow AI maturity across the full customer journey, starting at acquisition and scaling as the company does. Support abilities that keep up with the business, not behind it.

See more customer stories

Compliance

GDPR-compliant by default. Visitor data stays in the EU.

See the full trust architecture

All four moments

Acquisition is one of four moments.

01 You are here

Acquisition

Qualify, convert, educate. 24/7.

02 Customer Agent

Retention

See churn coming. Act before it does.

03 Customer Agent

Expansion

Spot the upsell signal the second it appears.

04 Customer Agent

Support

Resolve, co-pilot, learn from every interaction.

The system behind the moment

See how Train powers acquisition
unless.com/en/dashboard/train/knowledge

Knowledge base

6 sources · knowledge base
  • Engineering wiki 1.2k docs Connected
  • Sales playbook 348 docs Team only Connected
  • Team Assistant 5.8k tickets Connected
  • Public docs site 89 pages Syncing
  • Compliance library 0 docs Error
  • Pricing & contracts Not connected Disconnected
unless.com/en/dashboard/train/knowledge

Knowledge base

2,102 articles generated
unless.com/en/dashboard/test/quality

Quality reports

0 10 20 30 Value Oct 14Mar 30May 27Oct 01Feb 27Aug 25Feb 25 Month
Report Score Passed Actions
May 7, 2026 9:56 AM 76% 22 out of 29 open report
May 7, 2026 9:52 AM 21% 6 out of 29 open report
May 7, 2026 9:20 AM 0% 0 out of 29 open report
May 6, 2026 6:14 PM 72% 21 out of 29 open report
May 5, 2026 4:02 PM 69% 20 out of 29 open report
unless.com/en/dashboard/deploy/acquisition

Acquisition

5 procedures · acquisition
  • Book a meeting Active
  • Qualify the lead Active
  • Send pricing details Active
  • Route to an account executive Active
  • Send a re-engagement email Draft
unless.com/en/dashboard/deploy/retention

Retention

5 signals · retention

  • Churn risk language

    Active

    Cancellation intent, comparison shopping, escalating frustration in conversation.

    28 live last 4m ago

  • Pricing pushback

    Active

    Customer questions value, asks for discounts, or compares to competitor pricing.

    14 live last 22m ago

  • Reduced usage

    Active

    Login frequency or feature use drops below the customer’s 30-day baseline.

    9 live last 1h ago

  • Renewal approaching

    Active

    Contract end date within 60 days; surface renewal pricing and account health.

    73 live last 8m ago

  • Competitor mention

    Draft

    Named competitor referenced in a customer-facing exchange.

    Not yet enabled
  • Add signal From library
unless.com/en/dashboard/deploy/expansion

Sales expansion

5 notifications · expansion
  • Upgrade to Pro offer Card
  • Add team seats Banner
  • Annual billing savings Inline
  • Power-user perks Card
  • Pro features tour Modal
unless.com/en/dashboard/deploy/support

Support

  • Warmth Cool Warm
  • Pacing Brief Detailed
  • Formality Casual Formal
  • Confidence Tentative Assertive
I can absolutely see how frustrating this is — let me look into the account right away and walk you through what I find. You shouldn't have to chase this twice.
unless.com/en/dashboard/analyze/performance

Performance

0 4.7k 9.3k 14k Apr 8Apr 15Apr 22Apr 29May 6

By moment

  • Acquisition 4.9k
  • Retention 3.1k
  • Support 3.3k
  • Sales expansion 1.5k
unless.com/en/dashboard/analyze/business-impact

Business impact

Ticket deflection 63.5%
AI resolution rate 82.1%
Escalation rate 2.7%

Costs

€4.8K
  • Subscription costs
  • AI management hours

Savings

€18.4K
  • Saved by deflections
  • Saved by team efficiency
unless.com/en/dashboard/analyze/maturity

AI maturity

Total score 87%
Acquisition 80%
Retention 95%
Expansion 80%
Support 93%
Experimental 100%
Assisted 100%
Automated 75%
Agentic 61%
AI-First 100%
unless.com/en/dashboard/trust/privacy

Privacy

3 PII filters · privacy
  • Obfuscate PII during inference
  • Remove PII from user input
  • Filter PII from training data by default

PII filter whitelist

Unless DORA AI Act GDPR Q3 Acme Visma Type a word and press comma or enter to add it
unless.com/en/dashboard/trust/security

Security

Prompt injection prevention

  • Enforce privilege control
  • Validate user input
  • Cleanse untrusted user input

Secure output handling

  • Enforce strict validation for LLM responses
  • Apply LLM output sanitization

Avoiding training data poisoning

  • Anomaly detection

Denial of Service (DoS) prevention

  • Limit context window
  • Enforce API rate limit

Supply Chain Security

  • Use Content Security Policy (CSP)

Sensitive information protection

  • Apply data sanitization filters
  • Limit external data access for the LLM

Secure Plugin Design

  • Enforce parameterized inputs
  • Apply plugin authentication

Limited Agency

  • Enforce user approval for new action categories

Limited reliance on LLMs

  • Enforce a disclaimer in all AI assistants
  • Limit functional purpose of LLMs
unless.com/en/dashboard/inbox

Today's briefing

6 messages · open · routed to you

  • Knowledge suggestion New article ready: "How to set up live chat triggers"

    13:09

  • Save play queued Anna K. (Visma) — usage drop, day 12 of trial

    11:42

  • Upsell signal Onguard · 14 seats in use of 10 included

    09:15

  • Hand-off pending Tax & VAT — refund eligibility, policy unclear

    13 May

  • Procedure update Refund flow rewritten from 6 accepted overrides

    12 May

  • Knowledge suggestion Conflict detected: "Eligible regions" appears in 3 articles

    11 May

See acquisition in your funnel.

Plug in your ICP, your sources, your sales team. Watch the agent qualify, convert, and route around the clock.

Talk to us about acquisition