Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

Customer Agent, moment 03 of 04

Spot the upsell signal. The second it appears.

An AI agent that reads usage and peer cohorts, then routes expansion opportunities to your account team with full context. No missed buying intent.

Talk to us about expansion

In their hands

The upsell, captured at the moment.

A customer hits their plan ceiling. The agent surfaces the limit, lays out the trade-offs, and offers an immediate path forward - overage, upgrade, or custom plan. Revenue captured the second the moment appears, not at the next quarterly review.

Customer agent

Compare upgrade pathsAllow overageSee this month’s usage

From your help center

Most relevant

Plan limits and overages

Pricing · 3 min read

Related articles

  • How outcomes are counted Pricing
  • Monthly usage trends Account
  • How to switch plans mid-cycle Billing
Trend forecastAverage outcome costAnnual vs. monthly

3 procedures available

Upgrade to next tier +1,500 outcomes · effective today
Allow overage this cycle €1.20/outcome · cap at €500
Request a custom volume plan For 5k+ outcomes · success will reach out
Upgrade mathWhen does next tier pay back?Cap the overage lower

What the agent does

Three jobs at the renewal-and-expand seam.

01

Upsell signal detection.

The agent finds opportunities from usage patterns and peer cohort analysis. The signals you would miss in a spreadsheet.

02

Autonomous revenue actions.

The agent can execute revenue-driving actions inside your product, within boundaries you set. UNLESS holds the line on those boundaries.

03

Intelligent routing.

Expansion opportunities reach the right account owner with the buying intent, the timing, and the recommended next move.

In your hands

The bell rings on its own.

The Notifications tab is where you set the agent's proactive moves. Buying-signal thresholds, peer-cohort triggers, in-app prompts, account-owner alerts - defined once, then fired autonomously the second a customer crosses the line.

unless.com/en/dashboard/deploy/expansion

Sales expansion

5 notifications · expansion
  • Upgrade to Pro offer Card
  • Add team seats Banner
  • Annual billing savings Inline
  • Power-user perks Card
  • Pro features tour Modal

Customer story

“When I heard about the conversational UI components of UNLESS, I knew we had to use it at Peecho. Combine that with AI plugins that can help customers decide on and place orders, it’s an absolute game changer for our sales and customer support teams!”

Eric Kickert · CEO, Peecho

Peecho's agent doesn't just answer product questions. It helps customers decide on the right configuration, then places the order in the same flow. Sales and support stop being separate motions.

See more customer stories

Compliance

Every action carries a permission boundary. The agent runs the procedures you defined.

See the full trust architecture

All four moments

Expansion is one of four moments.

01 Customer Agent

Acquisition

Qualify, convert, educate. 24/7.

02 Customer Agent

Retention

See churn coming. Act before it does.

03 You are here

Expansion

Spot the upsell signal the second it appears.

04 Customer Agent

Support

Resolve, co-pilot, learn from every interaction.

The system behind the moment

See how Deploy fires expansion prompts
unless.com/en/dashboard/train/knowledge

Knowledge base

6 sources · knowledge base
  • Engineering wiki 1.2k docs Connected
  • Sales playbook 348 docs Team only Connected
  • Team Assistant 5.8k tickets Connected
  • Public docs site 89 pages Syncing
  • Compliance library 0 docs Error
  • Pricing & contracts Not connected Disconnected
unless.com/en/dashboard/train/knowledge

Knowledge base

2,102 articles generated
unless.com/en/dashboard/test/quality

Quality reports

0 10 20 30 Value Oct 14Mar 30May 27Oct 01Feb 27Aug 25Feb 25 Month
Report Score Passed Actions
May 7, 2026 9:56 AM 76% 22 out of 29 open report
May 7, 2026 9:52 AM 21% 6 out of 29 open report
May 7, 2026 9:20 AM 0% 0 out of 29 open report
May 6, 2026 6:14 PM 72% 21 out of 29 open report
May 5, 2026 4:02 PM 69% 20 out of 29 open report
unless.com/en/dashboard/deploy/acquisition

Acquisition

5 procedures · acquisition
  • Book a meeting Active
  • Qualify the lead Active
  • Send pricing details Active
  • Route to an account executive Active
  • Send a re-engagement email Draft
unless.com/en/dashboard/deploy/retention

Retention

5 signals · retention

  • Churn risk language

    Active

    Cancellation intent, comparison shopping, escalating frustration in conversation.

    28 live last 4m ago

  • Pricing pushback

    Active

    Customer questions value, asks for discounts, or compares to competitor pricing.

    14 live last 22m ago

  • Reduced usage

    Active

    Login frequency or feature use drops below the customer’s 30-day baseline.

    9 live last 1h ago

  • Renewal approaching

    Active

    Contract end date within 60 days; surface renewal pricing and account health.

    73 live last 8m ago

  • Competitor mention

    Draft

    Named competitor referenced in a customer-facing exchange.

    Not yet enabled
  • Add signal From library
unless.com/en/dashboard/deploy/expansion

Sales expansion

5 notifications · expansion
  • Upgrade to Pro offer Card
  • Add team seats Banner
  • Annual billing savings Inline
  • Power-user perks Card
  • Pro features tour Modal
unless.com/en/dashboard/deploy/support

Support

  • Warmth Cool Warm
  • Pacing Brief Detailed
  • Formality Casual Formal
  • Confidence Tentative Assertive
I can absolutely see how frustrating this is — let me look into the account right away and walk you through what I find. You shouldn't have to chase this twice.
unless.com/en/dashboard/analyze/performance

Performance

0 4.7k 9.3k 14k Apr 8Apr 15Apr 22Apr 29May 6

By moment

  • Acquisition 4.9k
  • Retention 3.1k
  • Support 3.3k
  • Sales expansion 1.5k
unless.com/en/dashboard/analyze/business-impact

Business impact

Ticket deflection 63.5%
AI resolution rate 82.1%
Escalation rate 2.7%

Costs

€4.8K
  • Subscription costs
  • AI management hours

Savings

€18.4K
  • Saved by deflections
  • Saved by team efficiency
unless.com/en/dashboard/analyze/maturity

AI maturity

Total score 87%
Acquisition 80%
Retention 95%
Expansion 80%
Support 93%
Experimental 100%
Assisted 100%
Automated 75%
Agentic 61%
AI-First 100%
unless.com/en/dashboard/trust/privacy

Privacy

3 PII filters · privacy
  • Obfuscate PII during inference
  • Remove PII from user input
  • Filter PII from training data by default

PII filter whitelist

Unless DORA AI Act GDPR Q3 Acme Visma Type a word and press comma or enter to add it
unless.com/en/dashboard/trust/security

Security

Prompt injection prevention

  • Enforce privilege control
  • Validate user input
  • Cleanse untrusted user input

Secure output handling

  • Enforce strict validation for LLM responses
  • Apply LLM output sanitization

Avoiding training data poisoning

  • Anomaly detection

Denial of Service (DoS) prevention

  • Limit context window
  • Enforce API rate limit

Supply Chain Security

  • Use Content Security Policy (CSP)

Sensitive information protection

  • Apply data sanitization filters
  • Limit external data access for the LLM

Secure Plugin Design

  • Enforce parameterized inputs
  • Apply plugin authentication

Limited Agency

  • Enforce user approval for new action categories

Limited reliance on LLMs

  • Enforce a disclaimer in all AI assistants
  • Limit functional purpose of LLMs
unless.com/en/dashboard/inbox

Today's briefing

6 messages · open · routed to you

  • Knowledge suggestion New article ready: "How to set up live chat triggers"

    13:09

  • Save play queued Anna K. (Visma) — usage drop, day 12 of trial

    11:42

  • Upsell signal Onguard · 14 seats in use of 10 included

    09:15

  • Hand-off pending Tax & VAT — refund eligibility, policy unclear

    13 May

  • Procedure update Refund flow rewritten from 6 accepted overrides

    12 May

  • Knowledge suggestion Conflict detected: "Eligible regions" appears in 3 articles

    11 May

See expansion in your account base.

Plug in your usage data and your account team. Watch the agent surface the upsell signals you would otherwise miss.

Talk to us about expansion