Agent

One agent. Every customer moment.

The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Acquisition

Qualify, convert, educate. 24/7 on your marketing site.

Retention

See churn coming. Act before it does, inside the customer's product.

Expansion

Catch upsell signals early. Route them to the right owner.

Support

Resolve, co-pilot, learn — across every helpdesk and channel.

Engine

The platform underneath.

The back-of-house side of Unless — a Living Knowledge library that maintains itself, plus the Train → Test → Deploy → Analyze loop that keeps every Customer Agent sharper after every conversation. See how the engine compounds.
Train

Always current. Always ready. Living Knowledge + Living Context.

Test

Before a customer sees it. Preview, simulate, audit.

Deploy

One agent. The whole journey. Memory across all of it.

Analyze

Performance, value, AI maturity. All visible. All live.

Trust

Built for the EU from day one

The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Privacy Vault

Twelve numbered measures keep sensitive identifiers home.

Compliance posture

Three pillars — sovereignty, AI Act readiness, sector readiness.

Architecture

Five EU-resident layers — touchpoints to LLM constellation.

Frameworks

EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.

Customers

Trusted by leaders

How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Visma Enterprise AS

Norway's leading ERP — modernized self-service with Unless.

Helping patients

Patient self-service surged within weeks of deploying Unless.

Enhancing credit software

Financial service Onguard powers their support operations with Unless.

Ticket deflection at scale

Meet Sally, Kontek’s AI support colleague in regulated finance.

Resources

Search resources and support articles

Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Help center

Get-started guides and advanced playbooks for the platform.

Security and compliance

Privacy measures, security by design, and compliance guidelines.

Developer documentation

Find reference documentation for the javascript API.

The Unless cookbook

Bite-sized examples for every stage of the customer lifecycle.

Pricing

Pay per outcome. You choose.

Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
The two plans

Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.

What's included

Full platform on both — Living Knowledge, Memory, Context.

Flex modules

Productized add-ons. À la carte on Flex, bundled into Fixed.

Frequently asked

What counts as an outcome, fair use, and switching mid-year.

The loop, phase 04 of 04

Analyze. All visible. All live.

The math is something you watch, not something we promise.

Book a pilot

Why Analyze

Stop fighting for budget every renewal.

Most AI projects fight for budget every renewal because nobody can prove the value. Analyze takes that fight off your desk. Performance, business value, and AI maturity are visible in the dashboard, in real numbers, in real time. The case for next quarter writes itself.

What you see

Three pillars. One dashboard.

01

Performance

What's working, in real time.

Analytics
Resolution rate, deflection, latency, CSAT. Per-skill, per-role, per-language. Trends over time, against baselines.
Conversations
Drill into any conversation to read the trail: timestamp, decision path, model used, source citation.

02

Business impact

What it's worth, in Euro.

Cost reduction
In euros, by category. Tickets deflected, content operations eliminated.
Revenue generation
Uptake by moment. Acquisition conversions, expansion plays, retention saves.
Customer satisfaction
CSAT shift, against your pre-Unless baseline.

03

AI maturity

Your next step, by the dimensions you choose.

Overview
Where you sit on the maturity ladder, at a glance.
Stages
Per-area progression. Pick a dimension to mature in (Acquisition, Retention, etc.) and the next step is suggested intelligently, in your priority order.
Levels
What's autopilot, what's assisted, what's still human.
Certificates
Documented proof for procurement, audit, and regulators.

Inside Analyze

Open it the day before renewal.

Performance, business impact, AI maturity, all live. By the time the renewal meeting comes around, the case for next quarter is already written. You read it before your CFO does.

unless.com/en/dashboard/analyze/performance

Performance

0 4.7k 9.3k 14k Apr 8Apr 15Apr 22Apr 29May 6

By moment

  • Acquisition 4.9k
  • Retention 3.1k
  • Support 3.3k
  • Sales expansion 1.5k

What gets measured becomes the case for the next quarter.

Business value

What it's worth, in Euro.

Cost reduction by category. Revenue generation by moment. CSAT shift against your pre-Unless baseline. The three numbers your CFO already asks for, computed live in the dashboard - no spreadsheet, no quarterly export, no debate.

unless.com/en/dashboard/analyze/business-impact

Business impact

Ticket deflection 63.5%
AI resolution rate 82.1%
Escalation rate 2.7%

Costs

€4.8K
  • Subscription costs
  • AI management hours

Savings

€18.4K
  • Saved by deflections
  • Saved by team efficiency

AI maturity

Where you are, where you're going.

Five stages from Experimental to AI-First, across all four customer moments. The matrix shows your team's stage today and the gaps that are left to close. No vendor scoring, no abstract "AI readiness index" - you read the cells and decide which one moves next quarter.

unless.com/en/dashboard/analyze/maturity

AI maturity

Total score 87%
Acquisition 80%
Retention 95%
Expansion 80%
Support 93%
Experimental 100%
Assisted 100%
Automated 75%
Agentic 61%
AI-First 100%

Back to phase 01

The loop closes here. Back to Train.

Analyze sends signal back to Train. The next answer is built from what just happened. The platform compounds.

Walk to Train
unless.com/en/dashboard/train/knowledge

Knowledge base

6 sources · knowledge base
  • Engineering wiki 1.2k docs Connected
  • Sales playbook 348 docs Team only Connected
  • Team Assistant 5.8k tickets Connected
  • Public docs site 89 pages Syncing
  • Compliance library 0 docs Error
  • Pricing & contracts Not connected Disconnected
unless.com/en/dashboard/train/knowledge

Knowledge base

2,102 articles generated
unless.com/en/dashboard/test/quality

Quality reports

0 10 20 30 Value Oct 14Mar 30May 27Oct 01Feb 27Aug 25Feb 25 Month
Report Score Passed Actions
May 7, 2026 9:56 AM 76% 22 out of 29 open report
May 7, 2026 9:52 AM 21% 6 out of 29 open report
May 7, 2026 9:20 AM 0% 0 out of 29 open report
May 6, 2026 6:14 PM 72% 21 out of 29 open report
May 5, 2026 4:02 PM 69% 20 out of 29 open report
unless.com/en/dashboard/deploy/acquisition

Acquisition

5 procedures · acquisition
  • Book a meeting Active
  • Qualify the lead Active
  • Send pricing details Active
  • Route to an account executive Active
  • Send a re-engagement email Draft
unless.com/en/dashboard/deploy/retention

Retention

5 signals · retention

  • Churn risk language

    Active

    Cancellation intent, comparison shopping, escalating frustration in conversation.

    28 live last 4m ago

  • Pricing pushback

    Active

    Customer questions value, asks for discounts, or compares to competitor pricing.

    14 live last 22m ago

  • Reduced usage

    Active

    Login frequency or feature use drops below the customer’s 30-day baseline.

    9 live last 1h ago

  • Renewal approaching

    Active

    Contract end date within 60 days; surface renewal pricing and account health.

    73 live last 8m ago

  • Competitor mention

    Draft

    Named competitor referenced in a customer-facing exchange.

    Not yet enabled
  • Add signal From library
unless.com/en/dashboard/deploy/expansion

Sales expansion

5 notifications · expansion
  • Upgrade to Pro offer Card
  • Add team seats Banner
  • Annual billing savings Inline
  • Power-user perks Card
  • Pro features tour Modal
unless.com/en/dashboard/deploy/support

Support

  • Warmth Cool Warm
  • Pacing Brief Detailed
  • Formality Casual Formal
  • Confidence Tentative Assertive
I can absolutely see how frustrating this is — let me look into the account right away and walk you through what I find. You shouldn't have to chase this twice.
unless.com/en/dashboard/analyze/performance

Performance

0 4.7k 9.3k 14k Apr 8Apr 15Apr 22Apr 29May 6

By moment

  • Acquisition 4.9k
  • Retention 3.1k
  • Support 3.3k
  • Sales expansion 1.5k
unless.com/en/dashboard/analyze/business-impact

Business impact

Ticket deflection 63.5%
AI resolution rate 82.1%
Escalation rate 2.7%

Costs

€4.8K
  • Subscription costs
  • AI management hours

Savings

€18.4K
  • Saved by deflections
  • Saved by team efficiency
unless.com/en/dashboard/analyze/maturity

AI maturity

Total score 87%
Acquisition 80%
Retention 95%
Expansion 80%
Support 93%
Experimental 100%
Assisted 100%
Automated 75%
Agentic 61%
AI-First 100%
unless.com/en/dashboard/trust/privacy

Privacy

3 PII filters · privacy
  • Obfuscate PII during inference
  • Remove PII from user input
  • Filter PII from training data by default

PII filter whitelist

Unless DORA AI Act GDPR Q3 Acme Visma Type a word and press comma or enter to add it
unless.com/en/dashboard/trust/security

Security

Prompt injection prevention

  • Enforce privilege control
  • Validate user input
  • Cleanse untrusted user input

Secure output handling

  • Enforce strict validation for LLM responses
  • Apply LLM output sanitization

Avoiding training data poisoning

  • Anomaly detection

Denial of Service (DoS) prevention

  • Limit context window
  • Enforce API rate limit

Supply Chain Security

  • Use Content Security Policy (CSP)

Sensitive information protection

  • Apply data sanitization filters
  • Limit external data access for the LLM

Secure Plugin Design

  • Enforce parameterized inputs
  • Apply plugin authentication

Limited Agency

  • Enforce user approval for new action categories

Limited reliance on LLMs

  • Enforce a disclaimer in all AI assistants
  • Limit functional purpose of LLMs
unless.com/en/dashboard/inbox

Today's briefing

6 messages · open · routed to you

  • Knowledge suggestion New article ready: "How to set up live chat triggers"

    13:09

  • Save play queued Anna K. (Visma) — usage drop, day 12 of trial

    11:42

  • Upsell signal Onguard · 14 seats in use of 10 included

    09:15

  • Hand-off pending Tax & VAT — refund eligibility, policy unclear

    13 May

  • Procedure update Refund flow rewritten from 6 accepted overrides

    12 May

  • Knowledge suggestion Conflict detected: "Eligible regions" appears in 3 articles

    11 May

See the case for next quarter build itself.

Performance, business value, AI maturity. All visible, all live, all yours to read whenever the question comes up.

Book a pilot