Agent
The customer-facing side of Unless — one AI Customer Agent across acquisition, retention, expansion, and support, with the Help Center it auto-generates as its public face. Browse a moment, or see the full overview.
Qualify, convert, educate. 24/7 on your marketing site.
See churn coming. Act before it does, inside the customer's product.
Catch upsell signals early. Route them to the right owner.
Resolve, co-pilot, learn — across every helpdesk and channel.
Trust
The architecture that lets your DPO, security, and procurement teams sign off without slowing your team down. Browse the page, or jump straight to a section.
Twelve numbered measures keep sensitive identifiers home.
Three pillars — sovereignty, AI Act readiness, sector readiness.
Five EU-resident layers — touchpoints to LLM constellation.
EU AI Act, GDPR, DORA, OWASP — built into the platform, not bolted on.
Customers
How regulated-Europe brands — from Visma to Onguard — turned customer success into a revenue engine with Unless.
Norway's leading ERP — modernized self-service with Unless.
Patient self-service surged within weeks of deploying Unless.
Financial service Onguard powers their support operations with Unless.
Meet Sally, Kontek’s AI support colleague in regulated finance.
Resources
Documentation, articles, and recipes for getting the most out of your Unless deployment — plus a help desk when you need a human.
Get-started guides and advanced playbooks for the platform.
Privacy measures, security by design, and compliance guidelines.
Find reference documentation for the javascript API.
Bite-sized examples for every stage of the customer lifecycle.
Pricing
Two equal-weight plans, both built around outcomes. Browse the page, or jump straight to a section.
Flex (€0.99 per outcome) or Fixed (€1,999/month). Equal weight.
Full platform on both — Living Knowledge, Memory, Context.
Productized add-ons. À la carte on Flex, bundled into Fixed.
What counts as an outcome, fair use, and switching mid-year.
Pricing
One metric across both plans: outcomes. An outcome is a resolution or a clean hand-off to a human. You only pay for outcomes you would have wanted a person to deliver.
Two ways to pay
Flex
No pilot. No commitment beyond the floor.
Best for: variable demand, lower commitment, teams testing the waters.
Fixed
Free one-month pilot when you start. Predictable budget.
Best for: regulated buyers, finance teams, procurement-led organizations.
Both plans
Both plans include the full platform: Living Knowledge with Help Center (fair-use cap), Living Memory, Living Context. Flex modules are à la carte on Flex and bundled into Fixed.
Flex modules
À la carte on Flex. Bundled into Fixed.
| Onboarding | €2,499 | · one-off |
| Premium support (Slack, bi-weeklies) | €299 | · per month |
| Live chat integration | €99 | · per month |
| CSAT module | €99 | · per month |
| SLA module | €99 | · per month |
An outcome is a resolution - the agent answered the customer to their satisfaction - or a clean hand-off, where the agent passed the conversation to a human with full context. You pay for the work a person would have done. You do not pay for misfires.
Fixed is €1,999 per month with up to 5,000 outcomes included. Every Flex module is bundled in: onboarding, premium support, live chat integration, CSAT, and SLA. Fixed also includes a free one-month pilot when you start, and one month free when you pay annually up front.
You pay €0.99 per outcome above the floor. There is no penalty for low months: if you do not hit the floor, you still pay it. The floor keeps the maths predictable without locking you into a long contract.
Yes, at any monthly boundary. Most teams start on Flex to find their volume, then move to Fixed once the outcome count is steady. The reverse works too.
No. The free one-month pilot is a Fixed-plan benefit. Flex is the pay-per-outcome plan - the floor replaces the pilot. If you want to validate impact on your data first without commitment, Fixed and its pilot is the path.
Our largest customers run on bespoke contracts that scale with their footprint. The published plans are the starting point. The conversation about a custom contract starts the same way as a Fixed pilot - talk to us.
Pick the plan that matches how your finance team thinks. Both pay only for the work the agent actually delivers.
